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Contact Us!

Got a question?  Got a comment?  Got a rash?  Contact us!  And you can do it right here using our convenient contact form!

(probably not going to be able to help with that third thing though...)

 

Our standard hours of operation during which we'll be available to help are 9 am to 5 pm, Monday through Friday.  Of course you can always feel free to place your order anytime and either include special instructions in the order notes, or you can always just shoot us an email with any questions, comments, or concerns.  Most orders will take 1-3 business days to ship, so if you're wondering where your order is, that might help!  

 

Please keep in mind that we are currently approaching 400 available species on our site, which means literally thousands of individual animals here at our facility that require our time and care, as well as imports and exports coming in and going out on a regular basis.  Because of this, we can't always be in the office to answer our phones, so email is honestly our best form of communication.  Phone calls are transient, emails sit there and wait for us to get to them, so when in doubt, EMAIL SAVES THE DAY!!

 

If you're contacting us regarding a shipping date, or if you have a question, or problem with an order that you've placed, please be sure to include the order number that was provided to you at the time of sale.  Thanks!

 

Special note to all:  WE ARE NOT IN THE OFFICE ON THE WEEKENDS!  Please don't freak out on us because we haven't been in touch if you contacted us like...ya know...Friday afternoon through Monday morning.  We can't ship on the weekends, and yes, WE TOO need a day or so for sanity restoration, so just shoot us an email, and on Monday morning we go through ALL of them and will get back to you!  We REALLY appreciate your patience!!

 

XOXO

 

-FCR team

 

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